Your team has better things to follow up on.
Less chasing.
Better-informed teams.
Medical delivery notifications through MOVE’s proprietary platform. Keep location or account contacts informed—and give patients a heads-up when the courier is about 15 minutes away, with a tracking link.
Local same-day delivery. Useful milestones. A human next step.
Make the message worth opening.
Your staff should be helping people.
Not passing along the same question.
“Has it been picked up?” “Should we get ready?” “Who needs to respond?” When the answer is unclear, the interruption lands with your team. Notify your pharmacy, lab or hospital location contacts—or keep business updates with the MOVE customer’s primary account contact(s).
The right update. Right where they’ll see it.
Less wondering.
More ready for what’s next.
A pickup confirmed. A delivery getting close. A clear link to follow its progress. See how a useful message gives your contacts—and the patient waiting at home—a better answer.
A timely heads-up.
A clearer next step.
A heads-up for the patient.About 15 minutes away, with a tracking link.
Your delivery is getting close.
Your MOVE courier is approximately 15 minutes away. Use the tracking link to follow delivery MD-1042 and prepare for arrival.
Track deliveryFor: Patient
Your delivery is getting close.
About 15 minutes
Your delivery is getting close.
Hello,
Your MOVE courier is approximately 15 minutes away. Use the tracking link to follow delivery MD-1042 and prepare for arrival.
Track your deliveryThank you,
The MOVE Deliveries team
Illustrative message previews. Delivery events and channels are agreed during setup.
A change needs a clear next step.
An alert gets attention.
A person moves things forward.
A locked entrance. A changed receiving contact. Instructions that need clarification. What happens after the message matters just as much as the message itself. The right operations contact needs to know which question to answer—and how to reach dispatch.
Agree on that ownership before the delivery starts. Keep contact details and access instructions current. MOVE connects available delivery information with the operating process for your service, so a change has a human next step instead of becoming another unanswered thread.
The notification raises the question. The agreed response moves it forward.
See the delivery process
Useful information. Thoughtful boundaries.
Share the milestone.
Not the medical history.
Does the receiving contact need to know that the delivery is moving—or the patient’s clinical history? Routine delivery messages should stay focused on the operational question. A recognizable business reference can connect the update to the delivery without adding unnecessary sensitive details.
Reach the people who need to know.
Agree on authorized recipients and the updates relevant to their role. Review stale contacts when teams or receiving routines change.
Keep sensitive information in its approved workflow.
Review permitted message fields and your organization’s privacy requirements. Public inquiry forms are not a PHI intake channel.
Confirm the channel before relying on it.
Available triggers and channels depend on configuration. Discuss consent, recipient details and the support path during setup.
Connected. Not interchangeable.
Three tools.
Three different questions.
An update draws attention to an event. Tracking puts the journey in context. Proof of delivery documents delivery completion. Know which answer your team is looking for.
- Delivery notifications
- What changed?
Bring a relevant milestone or exception to the attention of the designated contact.
- Explore the updates
- Live tracking
- How is it progressing?
Review available location, delivery status and arrival context. Estimates guide preparation; they are not guaranteed times.
- Explore live tracking
- Electronic proof of delivery
- What was recorded?
Check the agreed completion evidence. A notification alone is not the proof-of-delivery record.
- Explore proof of delivery
Build the updates around your day.
Which question does your team
wish it didn’t have to chase?
Start there. Tell us who is waiting, what they need to know and which changes need a decision. We’ll review the available notification workflow for your local deliveries.
- 01
Pick the moments.
Which events genuinely change what someone needs to do? Start with pickup, progress, exceptions and completion.
- 02
Choose who hears.
Notify pharmacy, lab or hospital location contacts, or just the MOVE customer’s primary account contact(s). Plan patient ETA updates separately.
- 03
Agree on the channel.
Confirm the available channels, message fields and applicable consent requirements for your service.
- 04
Give changes an owner.
Set an exception contact and support path. Review recipients when staff or receiving routines change.
Clear answers. Better decisions.
Before the next update.
Milestones, recipients, privacy and the questions worth asking before your team gets started.
What are medical delivery notifications?
Medical delivery notifications are messages about relevant events in a medical courier workflow, such as a recorded pickup, progress change, exception or completion. MOVE’s proprietary platform connects delivery information with the contacts and operating process agreed for the service.
Which delivery milestones can our team receive updates about?
Discuss pickup, progress, exception and completion events during setup. The available triggers, timing and recipient options depend on your program and configuration. The milestone preview on this page shows fictional messages, not a live shipment or a list of guaranteed triggers.
Are updates sent by text, email or through the customer portal?
Confirm the channels available for your service with MOVE before you depend on a particular one. Agree on recipient details, message content and any applicable consent requirements. This page does not promise that every channel is enabled for every program.
Can we notify location contacts, or just our account contacts?
Yes. MOVE can notify location contacts at a pharmacy, laboratory or hospital, or send the updates only to the MOVE customer’s primary account contact(s). Choose the recipient approach for your workflow during setup and keep contact details current.
Can patients receive an ETA update with a tracking link?
Yes. MOVE can send patients an ETA update when the courier is approximately 15 minutes away, with a tracking link so they can follow the delivery and prepare for arrival. The ETA is an estimate, not a guaranteed delivery time. Discuss recipient details and the approved communication workflow during setup.
What should happen when a delivery needs attention?
An exception notification brings an issue to a designated contact. That contact should use the agreed dispatch support channel to clarify the situation and confirm the next step. A notification does not replace an escalation process or approve a change in instructions.
Are notifications the same as live tracking or proof of delivery?
No. Notifications draw attention to relevant events. Live tracking provides available location and journey context. Electronic proof of delivery records the configured completion evidence. The three tools support one workflow but answer different questions.
Should a delivery notification include patient information?
Keep routine delivery messages limited to the operational information the authorized recipient needs. Use a business delivery reference instead of unnecessary patient-identifying details. Review your organization’s requirements and approved communication workflow before sharing sensitive information; public inquiry forms are not a PHI intake channel.
What if an expected delivery update does not arrive?
First use the agreed status and support channels to clarify the delivery. Message delivery can be affected by configuration, recipient details, device connectivity and the selected channel. Keep contacts current and do not treat the absence of a notification as proof that a delivery event did not occur.
How do we set up delivery notifications with MOVE?
Tell MOVE which local deliveries you manage, who needs to know about changes and which questions your team repeatedly answers. During setup, review the available milestones, contacts, channels, permitted information and escalation ownership for the service.
Turn delivery questions into a clearer plan.
Your next delivery.
A better-informed team.
Single point-to-point order
One pickup. One destination.
Use Quick Quote for a single STAT or Milk Run order. Share the route, packages and timing, then review the available service.
Quick QuoteOngoing delivery support
Updates that fit your workflow.
Start An Account for recurring pickups, fixed routes or dedicated courier coverage. Discuss the contacts and milestones your team needs.
Start An Account