From courier request to delivery proof
From request to proof, every handoff has a purpose.
Tell us what needs to arrive and when. We confirm the local service, coordinate pickup and keep your team informed through our proprietary platform—then close the handoff with the agreed proof of delivery.
Live delivery tracking
Electronic proof of delivery
Background-checked drivers
A clear operating rhythm
Know the stage. Know the next action.
Move through each step to see how planning, dispatch, communication and delivery proof work together.
Share the request
Provide locations, timing, handling needs and receiving instructions.
Confirm the plan
Review coverage, vehicle fit, timing and any specialized controls.
Pickup and verify
Record the first accountable handoff before the delivery moves.
Track movement
Monitor progress and communicate meaningful delivery events.
Confirm completion
Capture the recipient evidence required by the service plan.
Before pickup
Get the details right before the delivery starts.
Ready times, access instructions and recipient requirements shape the delivery plan. Confirming them up front helps avoid preventable delays and repeat calls.
Prepare the collection point for the courier.
Identify receiving constraints before dispatch.
The return path matters
Information should flow back into your operation.
Delivery proof is not the end of a courier’s work. It should support reconciliation, customer service, exception review and future route improvement.
MOVE Deliveries / Workflow
● Active
POD
Recipient · signature · photo · timestamp
Status and proof back to your workflow
At the destination
Give every delivery a clear finish.
Capture the proof required for the service—such as a recipient name, signature, photo or timestamp. Your team can reference the completion record when a customer asks what happened.
Support reconciliation and recipient follow-up.
Keep exceptions separate from confirmed completion.
Questions, answered
Booking and delivery questions
What information should I provide first?
Include pickup and delivery addresses, ready time, receiving deadline, item details, handling needs and a contact at each location. For recurring work, include frequency and the full stop list.
Is submitting a request a delivery confirmation?
No. The team reviews availability, vehicle fit, timing and handling requirements. The delivery is accepted only after the service is confirmed.
What happens if a delivery cannot be completed as planned?
Use the escalation contacts and instructions agreed for the account. Access problems, unavailable recipients and other exceptions need direction; they should not be recorded as a normal completed handoff.
Ready when you are
Have a delivery ready to plan?
Share the addresses, ready time and receiving deadline. We’ll help you take the next step.