A clear path from pickup to proof
Book your delivery.
Know what happens next.
See how medical courier delivery works with MOVE—from your first quote to the moment it arrives. A clear pickup plan, live tracking and Secure Chain of Custody, so your team can get back to its day.
Start with what you need
One delivery or a regular routine.
There’s a clear way to start.
Pick the path that fits your day. You don’t have to build a recurring program to arrange a single local delivery.
Single point-to-point order
One pickup. One destination.
Use Quick Quote for a single STAT or Milk Run order. Enter your route, packages and timing, then review the available options before providing your contact details.
Quick QuoteOngoing delivery support
A delivery plan around your team.
Start An Account for recurring pickups, fixed routes or dedicated courier coverage. Tell us about your locations and routine, and we’ll work through the service your team needs.
Start An AccountHow it works
From your request to their doorstep.
Your team sets the need. MOVE helps confirm the plan, coordinate the courier and document delivery completion through our proprietary platform.
- Request
Step 1
Share the route.
Confirm the service.Send the local addresses, package-ready time and receiving deadline.
- Dispatch
Step 2
The right courier. A
clear pickup plan.MOVE coordinates the driver, timing and instructions so pickup starts with shared expectations.
- Track
Step 3
See progress.
Prepare for the arrival.Follow your local delivery in our customer portal and keep the receiving team informed as the courier approaches.
- Deliver
Step 4
A confirmed delivery.
A record to keep.The courier follows the agreed receiving instructions. Electronic proof helps your team verify the delivery and close the loop.
01Request
A clear start. A simpler day.
Tell us what needs to move. Leave the next step to us.
You shouldn’t need a long phone call to explain a straightforward delivery. Start with the pickup and destination, your packages and the timing you need. Quick Quote brings those details together so you can see the available service options and choose the one that fits.
Select your option, then choose Ship Now to add your contact details and continue the booking. For recurring pickups or a regular route, Start An Account gives your team a different starting point: a conversation about the delivery routine you need.
Your route, your packages, your timing. One clear starting point.
02Dispatch & pickup
Ready at the right place.
A courier with a plan. Not another person to brief.
A pickup goes more smoothly when the important details arrive before the courier does. Where should they go? Who should they ask for? When will the package be ready? MOVE coordinates the courier, pickup timing and site instructions around the service you choose.
Have the package prepared for transport and share the access, handling and receiving instructions your delivery needs. That gives your staff and the courier a common plan—rather than a last-minute scramble at the counter, clinic or loading area.
Package ready. Access clear. Instructions connected to the order.
03Track
An answer before another call.
Know where it stands. Keep the rest of your day moving.
When someone asks about a delivery, you need more than “it’s on the way.” Follow progress through live tracking and delivery updates in our proprietary platform. Your team can see where the delivery stands and help the receiving team prepare for arrival.
If a detail needs attention, useful communication makes the next decision easier. Keep pickup and receiving contacts current, and share instructions that could affect access or receiving. Less time piecing together updates. More time helping the people who rely on your team.
Live tracking and useful updates, connected to your delivery.
Explore our technology04Deliver
An arrival you can verify.
Know it arrived. Have the record to prove it.
The delivery is not the end of the story if your team is still asking who received it. MOVE follows the agreed receiving instructions and connects the completed delivery to electronic proof of delivery through our proprietary platform.
Secure Chain of Custody connects pickup, handling and receiving records at the agreed checkpoints. Define the completion evidence your team needs before the delivery begins. When a receiving question comes up, you have a record to refer to—not another round of guesswork.
Secure Chain of Custody. Electronic proof of delivery.
A routine worth getting right
When delivery is part of every day, start with the bigger picture.
Daily pickups shouldn’t mean rebuilding the same instructions every morning. Share your locations, frequency, package readiness and receiving windows. We’ll work through the recurring service your team needs.
Start An Account- 01
Share your routine.
Locations, frequency, materials and the timing your team works to.
- 02
Agree on the details.
Service, access, handling, contacts and receiving requirements.
- 03
Keep the work connected.
Delivery visibility and the completion records your team needs.
When the plan needs a next step
A change shouldn’t leave
your team guessing.
Keep the right people informed when something affects pickup or receiving. An attempted delivery is not the same as a confirmed receipt.
Package not ready?
Tell MOVE when readiness changes, so the next pickup step can be worked through.
Access or receiving issue?
Share the site contact and receiving instructions. Let us know if the recipient or access plan changes.
Timing or instructions changed?
Communicate the change promptly. The next step depends on your service and agreed instructions.
Clear answers. A confident next step.
A few things you may
want to know first.
From your first quote to proof of delivery, here are the practical details that help you get started.
Talk to a delivery expertHow does medical courier delivery work with MOVE?
Start by sharing the route, package details and timing. MOVE coordinates the courier and pickup instructions for the chosen service. Follow progress through our proprietary platform, then access the agreed completion records, including electronic proof of delivery.
When should I use Quick Quote instead of Start An Account?
Use Quick Quote for one point-to-point STAT or Milk Run order: one pickup and one destination. Choose Start An Account for recurring pickups, fixed routes or dedicated courier coverage.
What information do I need for a quote?
Have the pickup and delivery addresses, number of pieces, total weight, pickup date and time, and delivery date and time ready. Before the delivery begins, share the relevant access, handling and receiving instructions. Do not include patient-identifying information in public forms.
When do I provide my contact details?
In the single-order quote flow, enter the delivery details and review the available service options first. After selecting an option, choose Ship Now to provide your contact details and continue the booking.
What determines the available pickup and delivery times?
Available timing depends on the current time, pickup readiness, route, driving time and service availability. Choose from the timing options shown for your request. Do not assume that a displayed service name guarantees availability for every address or deadline.
What if my package is not ready or the recipient is unavailable?
Tell MOVE as soon as you know a pickup or receiving detail has changed. An unavailable recipient, access problem or package that is not ready needs a next-step plan; it is not the same as a completed delivery. The response depends on the service and instructions agreed for your order.
Can my team track the delivery and see proof of completion?
MOVE’s proprietary platform supports live tracking, delivery updates, Secure Chain of Custody and electronic proof of delivery. Confirm the access and completion evidence your team needs when setting up your service.
Can MOVE help with a regular pickup schedule?
Yes. Start An Account to discuss recurring pickups, fixed routes or dedicated courier coverage. Share your locations, pickup frequency, package readiness, receiving windows and handling instructions so the service can be planned around your team’s routine.
Tell us what needs to move
Your next delivery.
A clearer path forward.
Single point-to-point order
One pickup. One destination.
Use Quick Quote for a single STAT or Milk Run order. Enter your pickup, destination, packages and timing.
Quick QuoteOngoing delivery support
Build a plan around your team.
Start An Account for recurring pickups, fixed routes or dedicated courier coverage.
Start An Account