Digital chain of custody
Make accountability follow the delivery.
Give each local medical delivery a record of who handled it and what happened at the agreed checkpoints. Our proprietary platform connects pickup and handoff events so your team can review a discrepancy with more than a delivery status.
Live customer tracking
Electronic proof of delivery
On-time performance measured
Accountable handoffs
Know where responsibility changes hands.
Clear handoff procedures give staff and couriers the same understanding of what must be checked and recorded. This creates a more useful starting point if a delivery needs review.
Connect pickup and recipient events to the delivery.
Support investigation with an organized operating record.
Put it into practice
Set up digital chain of custody for your team.
A digital delivery record does not by itself establish legal or regulatory compliance. Material-specific packaging, training, documentation and acceptance requirements must be confirmed for the service.
Define checkpoints
Identify pickup, transfer and recipient events that matter to the program.
Document the handoffs
Record the configured events and flag discrepancies for review.
Review the delivery history
Use the available records to support operational follow-up.
Procedure plus evidence
Protect the process—not just the paperwork.
Digital records support accountability, but they do not replace packaging, handling instructions or trained judgment. Define the controls for each material and the action to take if something is not as expected.
Clarify handling expectations before the first route.
Separate routine completion from exceptions requiring review.
Before You Choose
Review Digital Chain Of Custody Before It Becomes Your Record.
If a handoff is disputed, could your team identify the checkpoint and the evidence that needs review?
- Define the pickup, transfer and recipient checkpoints for the materials you move.
- Specify the fields that matter at each checkpoint and who is authorized to review them.
- Test an exception path; a discrepancy should not be recorded as routine completion.
Review How Handoff Evidence Supports Follow-Up
Planning reference: HHS guidance on limiting unnecessary health-information disclosures. Confirm the requirements for your materials and service.
Chain Of Custody: Make Each Transfer Easy To Review
Agree On The First Record
Which person or team releases the package, and what should the courier verify at pickup? A chain of custody starts with a defined transfer, not a collection of unrelated timestamps. Confirm the business reference, packaging instructions and the record your team requires. Your organization remains responsible for its material-specific release and acceptance rules.
Keep Exceptions In The Record
If a seal, access instruction or receiving contact differs from the plan, the next step should be clear. Agree on who may provide direction and how that exception is documented. A chain of custody should help your team distinguish a normal transfer from an issue that needs review. Do not treat a scan or location signal as permission to ignore the agreed handling instructions.
Define The Receiving Evidence
Ask which recipient details or permitted completion evidence your workflow requires. Keep the reference consistent so staff can review the pickup and final handoff together. Chain of custody documentation supports accountability; it is not a blanket certification of every material, packaging method or clinical requirement. Bring those requirements to the service conversation before dispatch.
Questions, answered
Chain-of-custody questions
What is recorded in a delivery chain of custody?
The program defines the relevant pickup, transfer and recipient events and the evidence needed at each checkpoint. Review those requirements before launch.
Does a digital record replace proper packaging?
No. Packaging, labeling, handling and acceptance requirements must still be met. Records support the process; they do not replace it.
How should discrepancies be handled?
Record the issue and use the agreed escalation process. Do not convert an unresolved discrepancy into a routine completion event.
Ready when you are
Define the checkpoints that matter.
Review the materials, handoff requirements and exception process for your local delivery program.